Question 1

How do I know I'll get paid?

Accepted Answer

Once we receive and inspect your iPhone, we pay you by bank wire, Zelle, or Venmo within 2 business days. You choose which. If you have a question at any point, email support@supersmartphonesusa.com and we reply within 1 business day.

Question 2

What happens after I ship my iPhone?

Accepted Answer

We check it against the condition you selected. If it matches, we pay you by bank wire, Zelle, or Venmo within 2 business days. If it doesn't, we email you a revised offer first.

Question 3

What if my phone's condition is different from what I selected?

Accepted Answer

We send you a revised offer. You can accept it, or we ship your iPhone back to you for free.

Question 4

What if I don't agree with the revised offer?

Accepted Answer

Say no and we ship your iPhone back to you for free.

Question 5

Who pays for shipping?

Accepted Answer

We do. We email you a prepaid FedEx label within 1 business day of your request. Box up your iPhone and drop it off at FedEx.

Question 6

How long does payment take?

Accepted Answer

Within 2 business days after we receive and inspect your iPhone, by bank wire, Zelle, or Venmo. We email you after inspection to get your payment details.

Question 7

Do I need to erase my iPhone first?

Accepted Answer

Yes. Before you ship, sign out of iCloud, turn off Find My iPhone, and factory reset the phone.

Question 8

How is my quote calculated?

Accepted Answer

From the model, storage, condition, carrier status, and parts you select. Unlocked phones get the full quote. Carrier-locked phones get 50% of it. Repaired or refurbished phones are $50 less than original.

Question 9

Do I have to accept my quote?

Accepted Answer

No. There's no obligation to accept your quote, and you don't need an account. We only need your email to send the free shipping label.